Images_Digital_Edition_April_2020

34 images APRIL 2020 www.images-magazine.com BUSINESS DEVELOPMENT KB Processes If you want your shop to be as efficient as possible, the first step is to examine your processes, says Marshall Atkinson I n your shop, right now, you have established processes for everything you do. Some are working fantastic. Others are working okay. Some probably aren’t working as they should. And lastly, there are some things that exist but don’t have a process at all. What processes am I talking about? Namely, these: lead generation and marketing processes; quoting processes; sales processes; order entry processes; purchasing processes; receiving processes; scheduling processes; art creation and approval processes; embroidery digitising processes; screen-making processes; digital printing colour-matching processes; production organisation processes; screen print production processes; embroidery production processes; DTG production processes; heat press production processes; dye sublimation production processes; post-production processes (hang- tagging, polybagging, etc); order packaging processes; shipping processes; invoicing processes; customer follow-up processes; referral collection processes; accounting processes; hiring processes; training processes; and employee review processes. Whew! That’s a lot of processes. You may have more. But here’s the thing: within each of these, there are sub-processes too. Or not. Maybe you haven’t defined anything. It define success